Talk to us

Feedback

Trinity aims to provide great services and activities for everyone.

We are committed to gathering feedback to help us improve what we do.

We host consultation events, gather feedback from activities and liaise with Members, local residents and other stakeholders to learn more about what people want and to develop a user-led offer.

Tell us what you like and we'll endeavour to keep doing it.

Tell us where there's room for improvement and we'll look at what we can change to get it right.

Complaints

Anyone is entitled to make a complaint - If we fail we want to know.

We are committed to resolving complaints quickly and effectively, to maintain positive relations, provide the best possible service and learn for the future.

A complaint can be made in person, by phone, by email or in writing through the following channels:

• The on-site Duty Manager; there is always a Duty Manager on the premises when it is open to the public

• Your Key Contact; a staff contact responsible for managing the relationship between you and Trinity

• Via email using feedback@trinitybristol.org.uk and/or chair@trinitybristol.org.uk

For more information please see our Complaints policy.

Welfare

Trinity aims to create a safer space for all Centre users.

We are committed to listening and responding to all issues that go against our Code of Conduct to improve our practises and enable those using the Centre to do so comfortably.

We have a dedicated Welfare Team. You can raise an issue with them in person, by phone, or via email using welfare@trinitybristol.org.uk.